Storm Updates and Changes from the Town of Auburn

by | Feb 2, 2021

Some updates from the Town of Auburn regarding changed schedules and hours of operations for various Town departments.
  • Town Offices closed until Noon Tuesday, February 2
  • Trash and Real Estate bills will NOT incur penalties if received by 4pm on Wednesday, February 3
  • Trash and recycling collection is delayed by one day for the remainder of this week
  • Meals on Wheels cancelled for Tuesday, February 2
Please note that all of our municipal offices will be operating remotely between 12:00 Noon today and 12:00 Noon tomorrow. Telephones will be answered remotely during normal business hours and all other operations will also be handled remotely throughout the storm.
Given that real estate taxes and trash payments are due today, February 1st, there will no interest charged on the fiscal year 2021 third quarter real estate bills and fiscal 2021 second installment trash bills if payments are received by Wednesday, February 3rd at 4:00 PM. Once the driving is safe and the roads are cleared, you can opt to leave payments in the drop slot located in the back of the Town Hall at the top of the handicap ramp. Or, you may bring payments to the Treasurer/Collector’s Outside Window, also located at the top of the handicap ramp behind Town Hall, Tuesday, February 2nd from 12:00 Noon to 4:00 PM or Wednesday, February 3rd between 8:00 AM and 4:00 PM.
Casella Waste Services has cancelled trash pick-p service for tomorrow, Tuesday, February 2nd. Therefore, the pickup schedule for the rest of the week will be delayed by one day: Tuesday pickup will be Wednesday, Wednesday pickup will be Thursday, and so on. Please keep your toters clear of the streets so DPW can plow and maintain the roads.
Meals on Wheels is cancelled for today and tomorrow.
We will keep you apprised of additional cancellations and delays as information becomes available.
Important Numbers:
Given the expected accumulations of heavy, wet snow, the potential exists for downed trees and wires which could result in power outages or disruption in other utilities. The following contact information is provided for residents and businesses during the storm:
To report a power outage to National Grid (NGrid):
If any outages occur in your area, it is imperative that they be reported via NGrid’s Customer Service or Outage Reporting phone numbers (provided below.)
Outage Reporting Phone Numbers:
Customer Service: 1-800-322-3223
(can also be used for any other general questions)
Outage Reporting: 1-800-465-1212
(automated line for reporting power outages,
gas leaks or downed wires)
Visit National Grid’s web site at

To see up-to-date power outage maps:
To report a cable outage, contact Spectrum at 1-833-267-6794 or visit Spectrum’s Storm Center on-line at

To Report Service Related Issues to Verizon:
Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at

To report any service-related issue.

Small business customers can visit

. Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed. Enterprise customers can also access the Enterprise Center at

• If you need to contact the police department, fire department or DPW during the storm and it is not an emergency, call 508-832-7777.
• For emergency assistance, dial 911.
• If you lose power and use a generator, please remember to keep it outside, well away from your home or garage. For additional safety information, visit the Fire Department web site at

• Fire Hydrants. There are 525 fire hydrants in Auburn. The Fire Department is asking residents to assist by keeping the fire hydrants near their homes clear of snow to facilitate access in an emergency.
• CodeRED, the Town’s emergency notification system, will be used if needed to provide emergency updates as needed throughout the storm. If you have not already done so, we urge you to sign up for CodeRED immediately. Auburn residents and Auburn businesses may do so by logging onto the Town’s web site at and clicking on the CodeRED logo.
While many land line numbers were entered into the system through CodeRED’s database, residents and businesses must register additional contact information such as cell phones, email addresses, and alternate telephone numbers such as relatives or place of work. Even if you think your land line is in the system, the only way to be sure that the correct phone number is listed is to go to the web site and physically enter your information. Subscribers can enter as many phone numbers, both land line and cell phone, as well as email addresses, as they wish but note that you will have to enter the information on new forms if you submit more than 2 numbers at a time. Please remember that community messages and National Weather Service weather warnings are optional. If you do not want to receive these non-emergency messages, do not check those boxes.
• Visit MEMA at for storm information and winter weather tips.