Town issues statement on new CARES initiative

by | Apr 8, 2020

To provide our residents with access to the resources they may need in this public health crisis, Town Administration
announces the launch of a new Coronavirus, or COVID-19 initiative called Auburn CARES.

Auburn CARES, a Community Assistance Relief Effort Strategy, is a coordinated effort of town administration to
provide outreach and assistance to our vulnerable populations and those severely impacted by the COVID-19 public
health crisis.

Auburn CARES consists of two outreach and assistance programs: Our Seniors Matter and the Auburn Connection.

Under the Our Seniors Matter initiative, town employees will call approximately 1,600 seniors to check on them
weekly and guide them to qualified staff at the Senior Center who can provide technical and referral assistance and
link those seniors with available resources. We want to be sure our seniors do not feel as if they are completely
isolated or without support if needed. Often, just hearing a friendly voice from a personal phone call can help a senior
feel less isolated during this difficult and stressful time.

Through the Auburn Connection, we will work with residents of all ages who are in need to identify and connect
them to available resources. This includes state assistance programs, food pantries, meal programs, utility information,
and support agencies and organizations. We will be setting up a telephone HOTLINE for residents to call with non emergency, COVID-related inquiries or concerns. This line will be staffed from 8:00 AM to 2:00 PM Monday through
Friday. We are working with our vendor to install and implement the Hotline. Once the new Hotline number is
installed and active, we will notify the public. In the interim, residents may call the Town Manager/Board of
Selectmen’s Office at 508-832-7720 for assistance.

We urge residents to continue to stay at home unless necessary to go out for groceries, medicine and other essential
services. Please visit the Town’s COVID-19 web page at for additional information, notifications
and resources.