Following an extensive interview process that included an assessment center, the Town of Auburn has hired its first Communications Director, Penny Ryan.
Mrs. Ryan has served as a public safety professional for the past 24 years. Starting as a call Emergency Medical Technician for the Town of Charlton in 1994, she worked as an EMT-Intermediate on an Advanced Life Support Ambulance.
Mrs. Ryan became a Public Safety Dispatcher in 1998 and has served as the Lead Dispatcher for the Charlton Police Department since 2011. She also works per diem as a dispatcher for the Southbridge Police Department and serves as an Auxiliary Police Officer for the Town of Charlton.
Penny holds a Communications Center Supervisor Certificate from the Association of Public Safety Communications (APCO), is an APCO Communications Training Officer, holds certification in Emergency Medical Dispatch, CPR Instructor for the American Heart Association, graduate of the Western Massachusetts Regional Training Center Reserve/Intermittent Police Academy and is one of only 25 dispatchers in Massachusetts to hold certification as a Communication Center Manager from the International Academies of Emergency Dispatch.
The newly created position of Communications Director will be located in the Auburn Police Department and will oversee all dispatch operations and personnel. Mrs. Ryan will begin her new position in August.