Boston, MA (July 11, 2018) – The Herb Chambers brand is synonymous with excellence, now there are a dozen new trophies to back it up. The Herb Chambers Companies is proud to announce that 12 Herb Chambers dealerships in Massachusetts have received the prestigious J.D Power Dealer of Excellence Award for the Customer Sales Experience for 2018. The J.D. Power brand is a stamp of approval that provides customers with confidence when shopping for new and used vehicles.
These Herb Chambers dealerships were the first in Massachusetts to receive this coveted J.D. Power award. The following dealerships were distinguished as trusted partners for purchasing a vehicle, by J.D. Power:
Herb Chambers Toyota of Auburn
Herb Chambers Lexus of Hingham
Herb Chambers Lexus of Sharon
Herb Chambers Honda of Seekonk
Herb Chambers Honda of Burlington
Herb Chambers Ford of Braintree
Herb Chambers Chrysler, Dodge, Jeep, RAM, Fiat of Millbury
Herb Chambers Chrysler, Dodge, Jeep, RAM, Fiat of Danvers
Herb Chambers BMW of Sudbury
Herb Chambers Lincoln of Norwood
Herb Chambers Volvo Cars Norwood
Herb Chambers Mercedes-Benz of Boston
“This award is one of the highest honors our dealerships can receive,” Herb Chambers said, “It is truly a reflection of the entire team’s dedication and ability to work together.”
Chambers added, “We want every person who walks into our dealerships to feel like family. We strive to incorporate a personal touch into every client interaction, and we believe that is what sets us apart. Making clients feel at home and comfortable with their car buying experience and ensuring every person we meet receives excellent service is always my number one goal. Receiving the prestigious 2018 J.D Power Dealer of Excellence Award for the Customer Sales Experience tells me my goal is being met!”
In order to receive this award, J.D. Power uses three certification criteria:
Each dealership must be recognized by its vehicle manufacturer as being amongst the highest customer satisfaction performers nationally for their brand.
Each dealership goes through a pre-screening test.
The final step is an in-store verification process which ensures that each dealership adheres to a series of Customer Experience best practices, including: internet inventory and pricing, professional customer communications, pricing transparency, online showroom, open negotiation, fair trade-in value, used vehicle integrity and concern resolution process.
“I couldn’t be more proud of the dealerships that received this award,” Chambers said, “Considering how dedicated we are to providing our guests with excellent customer service being recognized by J.D Power certainly is a proud moment for us all. “